*We are doing our absolute best to maintain our shipping schedules, but we anticipate there may be delays in both order processing and shipping due to these unprecedented times. We appreciate your patience + support. Stay safe, stay well! xx elbowroom
All orders are shipped from Miami, FL , Monday - Friday within 2-3 business days of order confirmation. Orders placed from Friday-Sunday and/or on holidays will ship the following week. A shipment confirmation email that includes a tracking number will be sent once your package has been mailed. If you would like expedited shipping, please email us at firstname.lastname@example.org prior to placing your order and we will add the expedited shipping rate to your purchase.
Greater Miami Area
Same day or next day messenger service + online order pick-up options available for those residing in the greater Miami area. You will note the "Greater Miami Area" option at checkout. Please email email@example.com to arrange or with any questions you may have.
International shipments depend largely upon the pace in which they are processed through customs. We are unable to control or predict/estimate delivery dates. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes are the sole responsibility of the recipient, and these fees are collected at the time of delivery. Refused packages are still liable for any and all customs fees and will incur a restocking fee. While we will do everything we can to assist in the delivery process, we strongly suggest customers contact their local customs bureau with inquiries or to see if their packages are being held locally.
Lost/Stolen Packages, Delays +
elbowroom is not responsible for packages once proof of delivery has been generated. If your package gets lost in transit, we will do everything we possibly can to assist however it is always best practice to contact the carrier and file a claim directly with them. Additionally, elbowroom is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. Please note, we cannot ship to P.O. boxes or APO/FPO/DPO addresses. For all other shipping questions, please email us at firstname.lastname@example.org